o2 is the company who allowed someone to take out a contract in my name fraudlantly and then promptly billed me for it expecting me to pay for it when I had no idea of what happened as I have never used O2 at any point in my life.
Their administration is very poor and It took me months to solve the situation and I even had to get the police involved as O2 allowed someone to use my name WITHOUT ID being present.
I have been with T Mobile for years I have had no trouble. As for charges maybe you should go to Carphone Warehouse etc and ask to see your options, there might be a cheaper deal for you.
DO NOT SWITCH TO O2.
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