I have an 18month 02 Mobile phone contract, which i started 9 months ago. Can I...

[Dan]

...cancel? The phone which they have provided me doesnt work correctly, the first time I tried to send it back the person who I phoned at o2 stated that they would send me the nessesary information and packaging to send the phone back, which I never recieved. The next time I rang they advised me to go to my local o2 store and send it back which I have. They told me that they would ring within a week to tell me what was happening and now 10 days have passed with no word. Am I eligible for either a replacement of my choice (They have stopped selling my current phone) or can I can cancel my contract due to o2 not providing me with a working handset?

[Janmie C]

you can cancell it but with o2 you will have to pay the ramaining months of in one payment, i got a contract with the in 2006 and after 3 months got fed up with the ammount of congestion and never being able to ring anyone because they have to many people using the service, they made me pay my £25x15months to cancel, then i switched to orange never had a problem since lol

[nosy old lady]

You can't get out of it without having to pay what's left on it. you signed a contract and it's legally binding. I'm afraid they have you!!!!!

[Pat R]

I would go back to the 02 shop today and tell them you are cancelling your contract as they have not kept to their part of it,i.e you have had no phone or contact.

tell them you will cancel your standing order and they are welcome to take you to court because they will lose,and you will report them to offcom.

Watch them run around flapping

[nick g]

they have to sort you out some how, as none of this is your fault and you have rights as a consumer. next time you call them tell them that you are very annoyed and you want it resolved immediately, and ask to speak to the most senior member of staff available, get their name and write it down, from now on you use their name when talking to them and only speak to them, should you have to call back. make an official complaint. i recommend making notes and ticking them off as you go so you dont repeat or forget anything. if you cannot get the issue sorted tell them you have been in contact with the ofcom umbusman, and he will be taking on the case from here. they will poop themselves
here is the ofcom contact info incase you do need to take it to them
http://www.ofcom.org.uk/contactus/

this may take a while, but i have a friend who used technique similar to this and got everything she wanted sorted, plus she got the best phone and contract on offer for no extra cost for the inconvenience.
i rang for an upgrade about a year ago, after 16 months of 18 month contract. they said i had done only 10 months, because i renegotiated contract after 6months, i used the technique, and although it was not sorted the day of the call, as the original contract would not have been due to expire for 2 months, about a week later they called and offered me an upgrade.

good luck, be demanding and you will get what you ask for