Get one more live mouse, but kill it first before you feed it, just to see whether it will take fresh killed which is the step between live and thawed.
1. Do you move it around as a live mouse would move?
Get some long tweezers and jiggle it around for the snake, or gently tap the snake with the mouse so you get a strike (do it softly and dont stress the snake though, just do it once or twice and see what happens)
2. Do you make sure it is nice and warm before attempting to feed?
Whether you leave it out in room temperature to thaw, or use water, either way make sure its warm before you try to feed. If you use water, dry the mouse off as best you can to make it seem more real, fresh and natural.
3. Have you tried leaving one in the snakes enclosure overnight?
This often gets results, leave one laying near its hide box or something and check in the morning if its gone.
If this all fails, id suggest not to feed it for a month, and then try again. This done the trick with my jungle python.
As for the handling, just be gentle and smooth in your actions when you pick it up, or get a small hook, this can be less stressful for the snake than seeing giant hands trying to pick it up.
Good luck! Feeding frozen thawed is the way to go, live rodents can pose a risk of injury to a snake or even death. To those people who argue that the snake enjoys hunting live prey, the snake does NOT care if it is live or dead and it does not make the snake 'happy'.
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