You should go into the computer and get the Internet section up.Once you have done that run a diagnostic with your modem(the stick thing that goes in side of pc or is laptop wireless enabled?).It should tell you if everything is OK and if not what you need to do.It may just be a configuration problem.
or ring bt, i had internet from BT. and they are very heplful and will answer all your questions and guide you through till you get it working. Good Luck.
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